Terms & Conditions, Privacy Policy and Withdrawal Instructions

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Terms & Conditions (T&C)


1. Scope
These Terms & Conditions apply to all orders placed through our online shop.

2. Contracting Parties and Conclusion of Contract
The purchase contract is concluded with GENUIN classics GbR.
By listing our products in the online shop, we make a binding offer to conclude a contract for these items. You may add products to your shopping cart without obligation and modify your input at any time before submitting your binding order using the correction tools provided in the ordering process.
The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button.
Immediately after submitting the order, you will receive an order confirmation on the website as well as a technical confirmation via email.

3. Contract Language and Storage of Contract Text
The language available for concluding the contract is German.
We store the contract text and send you your order details together with these Terms & Conditions via email. For security reasons, the contract text is no longer accessible online after the completion of the ordering process.

4. Delivery Terms
We deliver worldwide free of shipping costs.
Delivery is carried out exclusively by shipping; collection on-site is not possible.

5. Payment
The following payment methods are available in our shop via our payment service provider Mollie:

Payment Processing via Mollie
Payment is processed through Mollie B.V., which offers different payment methods depending on your country, such as credit card, SEPA direct debit, Sofort transfer, or other country-specific methods.
When selecting a payment method, you may be redirected to the pages of the respective payment provider. Payment processing is carried out in accordance with the terms and conditions of the respective provider.

Note
The order is only confirmed and prepared for shipment after successful payment.

6. Retention of Title
The goods remain our property until full payment has been received.

7. Transport Damage
If goods are delivered with obvious transport damage, please report such defects to the carrier immediately and contact us without delay. Failure to notify us does not affect your statutory claims, but it helps us assert our own claims against the carrier or transport insurance.

8. Warranty and Guarantees
The statutory warranty applies.
For used goods, the limitation period for claims due to defects is one year from the date of delivery. This restriction does not apply:
– in case of damage to life, body, or health,
– in case of intentional or grossly negligent breaches of duty or fraud,
– in case of violation of essential contractual obligations (cardinal obligations),
– within the scope of any guarantee promise, if agreed,
– if the Product Liability Act applies.
Information on any additional guarantees is available on the respective product pages.

9. Liability
We are fully liable for damages caused by us, our legal representatives, or vicarious agents:
– for damage to life, body, or health,
– for intentional or grossly negligent breaches of duty,
– for guarantees provided, if agreed,
– if the Product Liability Act applies.
In the case of slightly negligent breaches of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable, typically occurring damage. Otherwise, claims for damages are excluded.

10. Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/
We are willing to participate in an out-of-court dispute settlement before a consumer arbitration board.
The responsible body is the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.


Privacy Policy


1. Data Controller
GENUIN classics | GENUIN recording group
Busse, Lasheras Hakobian und Silberhorn GbR
Feuerbachstr. 7, 04105 Leipzig, Germany
Email: mailGoooooooo
Phone: +49-177-2155250

2. General Information on Data Processing
We take the protection of your personal data very seriously. Your data is processed solely in accordance with legal regulations (GDPR, BDSG).
Using our website is generally possible without providing personal data. Personal data is only processed if required to provide our services, process your order, or respond to inquiries.
Our website uses no cookies and no tracking or analytics tools.

3. Hosting with Strato
Our website is hosted by STRATO AG, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany.
When accessing the website, the following log file data is automatically processed:
– anonymized IP address
– date and time of access
– requested file/page
– browser type and version
– operating system
– referrer URL
This data is stored for system security purposes in accordance with Art. 6(1)(f) GDPR.
A data processing agreement (DPA) exists with Strato.

4. Contact
If you contact us by email or phone, the information you provide (e.g., name, email address, message) is processed solely to handle your request (Art. 6(1)(b) GDPR).
Data will be deleted once it is no longer required.

5. Orders in the Online Shop
When placing an order, we process the following data:
– Name
– Billing and shipping address
– Email address
– Ordered products
This processing is necessary for contract fulfillment (Art. 6(1)(b) GDPR).

6. Payment Processing via Mollie
We use the payment service provider Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, Netherlands.
Depending on the chosen payment method, data may be transmitted to Mollie and, if applicable, other payment providers.
Processing is carried out for contract fulfillment (Art. 6(1)(b) GDPR).
More information: https://www.mollie.com/en/privacy

7. No Cookies / No Tracking Tools
Our website does not use any cookies, neither technically necessary nor analytical or marketing cookies.
No tracking services, social media plugins, or remarketing tools are used.

8. YouTube Videos (2-Click Solution)
YouTube videos may be embedded on our website. For your protection, we use a 2-click solution:
– No data is transmitted to YouTube/Google when the page is loaded.
– Only after you actively click "Load Video" are data transmitted and the video loaded.
YouTube (YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA) may process data such as IP address, browser information, or referrer URL.
Data processing is based on your consent (Art. 6(1)(a) GDPR).

9. Data Sharing
Personal data is only shared:
– with shipping service providers for delivery,
– with payment providers (Mollie),
– with hosting providers (Strato).
No further data sharing takes place.

10. Your Rights
You have the following rights:
– Right of access (Art. 15 GDPR)
– Right to rectification (Art. 16 GDPR)
– Right to erasure (Art. 17 GDPR)
– Right to restriction of processing (Art. 18 GDPR)
– Right to data portability (Art. 20 GDPR)
– Right to object (Art. 21 GDPR)
– Right to withdraw consent (Art. 7(3) GDPR)
You may also file a complaint with the relevant data protection authority.

11. Data Retention
We store personal data only as long as it is required for the respective purpose or if legal retention periods exist.

12. Changes to this Privacy Policy
We reserve the right to update this privacy policy as needed.


Returns & Refund Policy


1. Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
– on which you or a third party indicated by you, who is not the carrier, takes possession of the goods.

2. Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must inform us:

GENUIN classics GbR
Feuerbachstr. 7, 04105 Leipzig, Germany
Email: mailGoooooooo

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
You may use the sample withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

3. Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, except for shipping costs if incurred, without undue delay and at the latest within fourteen days from the day on which we are informed of your decision to withdraw from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction unless explicitly agreed otherwise; in no case will you be charged fees for this repayment.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

4. Returning the Goods
You must return the goods without undue delay and, in any event, no later than fourteen days from the day on which you inform us of the withdrawal from this contract.
The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

5. Compensation for Diminished Value of Opened Music Media
For music media (e.g., CDs, vinyl records, DVDs) sealed for health or hygiene reasons, the right of withdrawal expires if the seal is removed after delivery.
If the goods are not sealed or the packaging has already been opened, you may be liable for any reduction in value of the goods resulting from handling beyond what is necessary to examine the nature, properties, and functioning of the goods.


Sample Withdrawal Form


(Complete and return this form only if you wish to withdraw from the contract.)

To:
GENUIN classics GbR
Feuerbachstr. 7, 04105 Leipzig, Germany
Email: mailGoooooooo

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)
– Ordered on (*) / Received on (*)
– Name of consumer(s)
– Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)
Date

(*) Delete as appropriate.